FAQ
Most frequent questions and answers
Unfortunately, we do not allow customers to change their address once an order has been registered for shipping. We are able to cancel the order, as long as this has not been shipped and you can replace the order using the correct address.
You can track your order once it has been collected from our pharmacy by Express Mail. Your tracking number will be sent to you via email, and you can track your order here.
Please note your order will only be trackable and recognised on the system once collected from our pharmacy.
We are unable to accept returns or offer refunds on prescribed items, as it is against the law to do so. Any medications returned to us are destroyed.
If there is a problem with your order, please contact us and we’ll do everything we can to help resolve the issue.
Refunds are credited to the original payment method used and will take 5-7 working days to be credited to your account, depending on your card provider.
After completing your order you will be able to see when you can next reorder by logging in and visiting the product page. This date is not guaranteed and as all orders are subject to approval from our doctor and cleared by our pharmacist.
All new orders can be placed online via our website easylooseweight.com
Yes, we do not sell medicine that is listed on this website but if it concerns weight loss and its not up on the site, them we can get it for you
No. To place an order, you must fill in the online questionnaire and submit it for the doctor to review. This cannot be done by phone.
Yes. All declined orders are refunded in full to the original card used, please note this takes 5 – 6 working days.
Yes. You will be notified about the progress of your order via email. You will receive an email to let you know that your order is awaiting the doctor’s approval, when your order has been approved or declined, and an email once your order has been shipped.
Yes you can order from any country. We deliver worldwide and recently expanded to USA and Canada.
Yes as far as you have the persons prescription and detailed information, Yes you can
Orders are collected and delivered by either the Express Mail services or any delivery agency of your choice depending on your preference (or possibly your location or the item you ordered). The items for each order are kept in plain, discreet and eco-friendly packaging. The packaging will not include any branding or any labels or information which reveals what exactly is contained inside.
Alternatively, if you don’t know the name of the drug you require, you can search for it by typing in the name of the condition you are looking to treat into our search box; or again, by opening our condition drop-down menu by clicking on the link beneath the search box.
If you can’t find what you’re looking for, our customer care team may be able to help.